PRIVACY POLICY

EFFECTIVE DATE: 29 MAY 2025

At Dolly and Moo (ABN 91 522 472 994), your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

What Information We Collect

  • Personal details: such as your name, email address, phone number, and mailing address when you fill out enquiry forms or place orders.

  • Event/business details: information related to your wedding, event, or business needs that you provide during our design process.

  • Payment information: processed securely via our payment provider (we do not store your credit card details).

  • Website usage data: such as IP addresses, browser type, and pages visited, collected through cookies and analytics tools.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide our design services.

  • Process payments and deliver your orders.

  • Send you updates, newsletters, or marketing materials if you’ve opted in.

  • Improve our website, products, and services.

  • Comply with legal obligations.

Sharing Your Information

We respect your privacy and do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (printers, mailing services, payment processors) who help us deliver your order.

  • Legal authorities if required by law.

Cookies and Tracking

Our website uses cookies and tracking tools to enhance your browsing experience and collect anonymous data for analytics. You can control cookie settings in your browser.

Your Rights

You have the right to:

  • Access and update your personal information.

  • Opt-out of marketing communications at any time.

  • Request deletion of your personal data (subject to legal requirements).

How We Protect Your Information

We take reasonable steps to safeguard your information with secure servers, encrypted payments, and strict confidentiality policies.

Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.

Contact Us

If you have any questions or concerns about your privacy, please contact us at:
hello@dollyandmoo.com.au